Product Recall

As part of our commitment to offering products that support the Norwex Mission, we follow high safety standards that we set four ourselves and our product partners. The safety of our Customers is an absolute priority.

In cooperation with Health Canada, Norwex is voluntarily recalling Lot # CU59 of the LysereTM Antioxidant Advanced Mouthwash because recently, Norwex was made aware of product testing that revealed the presence of Pluralibacter gergoviae in Lot # CU59 of the LysereTM Advanced Antioxidant Mouthwash. This is a common microorganism that is part of our Normal intestinal flora, and is considered an opportunistic pathogen and individuals with weakened immune systems, who suffer from a serious pre-existing condition, who have been treated surgically, or belong to another sensitive group of persons are at risk of infection if they use contaminated product. Norwex is providing affected Customers with a full value refund.

If you have any questions or need help with the information provided please contact 1-877-766-7939, or email us at cndnorwexservice@norwex.com.

Our toute question ou dans le cas oú vous avez besoin d’aide concernant les informations fournies, veuillez contracter: 1-877-766-7939 ou envoyer un courriel àcndnorwexservice@norwex.com